ComplexCare Solutions offers a modular suite of services that can work together or independently to meet customer needs. From the most accurate assessments to long-term care management programs, our services have been shown to increase revenue, reduce costs and improve member satisfaction.
As part of our services, we offer a proprietary process for identifying members who are the most impactable. These are members who might be non-adherent to their medication regimen or unaware of their health risks but who show potential for change. Using our proprietary algorithms to analyze claim data along with other non-traditional assessment information, we find the members who will benefit most from our services. This selection process continues throughout our partnership with you. As members' lives change, they shift in selection priority.
It all starts with member engagement
Once selected, we employ a multi-pronged approach to engaging members that delivers industry-leading results. Our people are specially trained and supported by state-of-the-art technology that helps us scrub lists, schedule appointments, and efficiently collect data. When possible, we use the power of our customers' brands to establish trust and build relationships that keep members actively engaged in improving their overall health.